Why Wireless?
In two words, No Wire! By removing the complex cabling and connections of a phone or cable network between our
uplink center and you, ShockWare can offer extreme reliability as an end-to-end service without another company in
the middle. The other advantages include: Fast turn-around time... Installation orders are usually completed within
days, and not weeks or months, as can happen with other services. Coverage... We can provide service to most areas
of the cities in southern Alberta, including remote areas not normally accessible to high speed internet. If you can
see our tower and are within a ten mile radius, we will most likely be able to provide you with high-speed service.
Stronger performance... ShockWare's tests have shown higher download and upload speeds as compared to other
high-speed providers within our industry. Service and support... Our highly skilled staff prides itself in customer
satisfaction. We find that our customers remain with us due to our honest and reliable customer service. When you
call our support line you will reach a person and not a machine or someone thousands of miles away from you.
What about Installation?
Our initial step is to perform a site survey at the premises to determine that our service is feasible. Installation for your
fixed wireless service is much like an installation for a satellite dish. A small antenna is attached to the outside of your
residence or business, from which a cable is run inside to your computer(s). Please contact us for prices related to
installation and travel.
What contract am I required to sign?
Our contract is for a one year term with an early termination fee of $100. To guarantee the return of our radio
equipment, we require a pre-authorized copy of your credit card for $200, which will only be processed if our
equipment is not safely returned, or is returned damaged, as determined by ShockWare. If you have been a current
subscriber to ShockWare Internet for over two years, and are in good standing, this $200 guarantee may be waived.
If you have any questions or concerns about our service or this contract, please contact us.
Copyright (c) 2009, ShockWare Wireless Inc
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